01
Production Planning
The product specification, quantity, artwork or sample approval and target schedule are confirmed before production is scheduled.
Production, Delivery and Support
Shipping and After-Sales Process
Understand how production timing, shipping requirements, tracking and issue reporting are confirmed for each custom teamwear order.
Production and Shipping Workflow
Production scheduling is confirmed after the design, quantity, size breakdown and project requirements are approved. Shipping method, freight assumptions and delivery timing are confirmed according to the destination and project requirements.
02
Shipping Method Selection
The shipping method is selected according to destination, shipment size, timing and the buyer-confirmed quotation.
03
Destination Confirmation
The delivery address, contact details and any order-specific customs or duties assumptions are confirmed before dispatch.
04
Tracking and Shipment Updates
Shipment details and available carrier tracking are shared after dispatch.
How to Report an Order or Delivery Issue
A report is reviewed against the approved project records. The outcome is confirmed for that project in writing; this page does not create an automatic refund, replacement or compensation policy.
01
Provide the order reference
02
Identify the affected quantity
03
Provide clear photos or videos
04
Provide package labels where relevant
05
Compare the issue with the approved mockup, sample, size chart and packing records
06
Confirm a project-specific resolution in writing
Shipping and Delivery FAQ
What determines the production schedule for a custom teamwear order?
Production is scheduled after the product specification, quantity, approved size breakdown, artwork or sample approval and target date are confirmed. Because those inputs differ per project, the schedule is stated for the quotation rather than presented as one fixed figure for every order.
Can an order be planned around a season start date?
Share the required in-hand date with the brief. Feasibility is reviewed against the product, the quantity, the artwork approval stage and the delivery destination, and the confirmed schedule is stated before the order is placed.
Who is responsible for customs duties and import charges?
Destination, shipping method, freight, carrier timing and any customs or duties assumptions are confirmed for the specific quotation. Ask whether DDP terms are available for the delivery country before the order is placed, since that availability differs by destination.
What usually delays an international teamwear shipment?
Dispatches are most often held by an unapproved artwork file or size list, incomplete consignee details, or a duty assumption that was never confirmed against the quotation. Each of these is checked before production is scheduled and again before the shipment is released.
What is confirmed before an order is dispatched?
The delivery address, contact details, shipping method, freight basis and any order-specific customs or duties assumptions are confirmed. Shipment details and carrier tracking are shared after dispatch where the carrier provides tracking.
How is an order or delivery issue reviewed?
A report is reviewed against the approved project records and the outcome is confirmed for that project in writing. This review does not create an automatic refund, replacement or compensation policy.
Policies
The commercial and legal basis for an order sits in these pages.